Frequently Asked Questions

We provide comprehensive IT services including website development, e-commerce solutions, mobile app development, API integration, software maintenance, training, and consulting services. We specialize in helping SMEs across Pakistan with their digital transformation needs.

Yes, we are a SECP-registered company (SMC-Pvt Ltd) with registration number 0311096 and incorporation certificate 20251003_4218463. We also have a valid NTN (H750489-6) and comply with all Pakistani business regulations.

While we primarily serve clients in Pakistan, we can work with international clients. However, all our pricing is in PKR and we follow Pakistani business hours (PKT).

We offer fixed-price packages for most services. Website development starts from Rs. 65,000, e-commerce solutions from Rs. 145,000, mobile apps from Rs. 350,000, and API integration from Rs. 80,000. All prices include taxes and are in PKR.

We accept Easypaisa, JazzCash, and bank transfers. All payments are processed through licensed payment providers to ensure security and compliance.

Yes, we offer flexible payment plans for larger projects. Typically, we require 50% upfront and 50% upon completion. For projects over Rs. 500,000, we can discuss custom payment schedules.

No, we believe in transparent pricing. All quoted prices include taxes and clearly defined deliverables. Any additional costs are discussed and approved before implementation.

Project timelines vary by complexity: Website development takes 2 weeks, e-commerce solutions 4-6 weeks, mobile apps 8-10 weeks, and API integration 3-4 weeks. These are estimates and may vary based on requirements.

All projects include source code, documentation, deployment assistance, basic training, and 1-2 months of free support. E-commerce projects also include payment integration and admin training.

We include 2-3 rounds of revisions in our standard packages. Additional revisions are charged separately. All revision requests must be within the original project scope.

Post-completion changes are handled through our maintenance plans or as separate projects. We offer Bronze (Rs. 7,500/month), Silver (Rs. 18,000/month), and Gold (Rs. 35,000/month) maintenance tiers.

We provide 1-2 months of free support for bug fixes and basic issues. For ongoing support, we offer maintenance plans with different service levels including security updates, performance monitoring, and feature additions.

You can reach our support team at support@novatrasolutions.com.pk or call +14802104510 during business hours (9:00 AM - 6:00 PM PKT, Monday-Friday).

Yes, we provide basic training sessions with all projects. For e-commerce solutions, we offer 2-hour admin training. We also conduct formal training programs and corporate workshops.

We offer full refunds within 7 days if no work has started. For projects in progress, we provide pro-rata refunds excluding discovery work. Digital licenses and hosting are non-refundable for active cycles.

Yes, you can cancel projects with written notice. You'll be charged for completed work plus 25% of the remaining project value. Full details are in our Terms & Conditions.

Yes, we are fully compliant with Pakistani business regulations. We are SECP-registered, have valid NTN/STRN, and follow all applicable laws. Our services are designed to meet local compliance requirements.

We implement industry-standard security measures including data encryption, secure servers, access controls, and regular security updates. We also maintain strict confidentiality agreements with all clients.

Yes, all our websites include SSL certificates and basic security features. We also provide security recommendations and can implement additional security measures as needed.